Frequently asked questions
Getting started
Who is JobKred for? HR, L&D, and workforce-planning teams — anyone responsible for understanding and developing a workforce. You don't need to be technical. See What is Ellie?.
Where do I begin? Start with the Quickstart. Then set up your organization so answers are tailored to your business.
Who is "Ellie"? Ellie is the name of your AI assistant inside JobKred. You talk to Ellie in Chat.
Chat
Do I have to pick which tool or specialist to use? No. You describe what you want in plain language and Ellie routes it to the right specialist automatically. See How Ellie decides.
Why did Ellie ask me a question instead of answering? When a request is vague or needs a document you haven't attached, Ellie asks for clarification rather than guessing. Just answer in your next message.
Can I leave while Ellie is working? Yes. Processing happens on our servers, so you can navigate away — even close the app — and the answer will be waiting in the chat when you return.
Files & data
What file types can I upload? PDF, Word, Excel, PowerPoint, CSV, plain text, Markdown, and common image formats — up to 20 MB each. See Files.
Can I import from Google Drive or another storage service? Yes. You can connect Google Drive, OneDrive, Dropbox, Box, an S3 bucket or an SFTP server and import files directly — with Google Drive, JobKred only ever sees the files you pick. See File connectors.
Can I use my own competency framework / taxonomy? Yes. You can build a framework in JobKred or import your own, and attach it as context so answers are measured against your real roles and skills.
Workflows
What's the difference between chat and a workflow? Chat is best for one-off questions; a workflow is for analyses you'll run repeatedly or on a schedule. A good pattern is to prototype in chat, then rebuild it as a workflow.
Can workflows run automatically? Yes. Set a schedule — daily, weekly, monthly, or yearly — and a workflow runs on its own. See Run & schedule.
Can I share a workflow with my team? Yes. Share it and colleagues see it under Shared with me. Note that whoever runs it bears the usage cost — see below.
Sharing, cost & access
If I share something, who pays for running it? Whoever runs the request or workflow. Sharing grants access, not billing. See Sharing and cost.
How do I know what something cost? Replies can show a cost badge, and chats show a running total. See Read, export & sync results.
I can't see a feature mentioned in these docs. Why? Some features depend on your role or your organization's plan. Check with your company administrator. See Account & access.
How do plans, credits, and payment work? Credits are the unit of usage, and each plan includes a monthly amount per person. See Plans & usage for the essentials, or the Billing & payments FAQ for questions about charges, seats, upgrades, and cancellation.
Security & privacy
Is my data used to train AI models? No. JobKred does no model training of its own, and our AI provider's commercial terms prohibit using API data to train their models. Your content is used only to answer your requests. See Security & trust.
Where is my data stored? JobKred runs in Singapore on AWS — application, databases, and file storage. AI requests are processed by our AI provider in the United States, and payments are handled by Stripe. See Security & trust for the full picture.
Who can see my organization's data? Only people in your organization, according to their roles and what's been shared with them. Sharing never crosses organizations, and when Ellie searches documents for an answer it can only reach content you already have access to.
Can I delete my data? Yes — you can delete files, chats, and workflows in the app, and deleted items stop being available to your team and to Ellie. For contractual data-destruction commitments (for example at offboarding), talk to your JobKred contact.
Does JobKred store my card details? No. Card details are collected and stored by Stripe, our payment processor — they never touch JobKred's servers. See the Billing & payments FAQ.
Still stuck?
Browse the relevant section — Chat, Workflows, Files — or reach out to your JobKred contact.